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ABSTRACT
Service management represents the dawn of a new software era. The time when applications ran on a small computer somewhere in the corner is long gone. Today, services run over the whole Internet. They introduce a lot of opportunities, but also a lot of management problems. Dejan interviews Alan Ganek, the chief technology officer of IBM Tivoli Software, about these problems.
INDEX TERMS
service management, Web services, software management
CITATION
Dejan Milojicic, "Service Management: An Interview with Alan Ganek", IEEE Distributed Systems Online, vol. 8, no. , pp. 5, May 2007, doi:10.1109/MDSO.2007.29
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