Issue No. 08 - August (2018 vol. 51)
Haolin Wang , City University of Hong Kong
Qingpeng Zhang , City University of Hong Kong
Mary Ip , Chinese University of Hong Kong
Joseph Tak Fai Lau , Chinese University of Hong Kong
Conversational agents could provide timely and cost-effective social support to promote behavioral changes and improve healthcare outcomes. The authors evaluated the performance of their social media-based conversational agent in a smoking cessation program. Results showed that the presence of a conversational agent effectively increased participant engagement and enhanced their smoking cessation outcomes.
health care, medical information systems, social networking (online)
H. Wang, Q. Zhang, M. Ip and J. T. Fai Lau, "Social Media–based Conversational Agents for Health Management and Interventions," in Computer, vol. 51, no. 8, pp. 26-33, 2018.