Issue No. 05 - May (2018 vol. 51)
Robert N. Charette , ITABHI Corporation
More disgruntled customers are filing lawsuits against vendors when their IT projects go bad, typically alleging the vendors didn't live up to their promises. Courts, however, routinely dismiss these lawsuits, citing “vendor puffery.” This article examines puffery, and how to avoid being persuaded by it to one's regret.
advertising data processing, DP industry, legislation
R. N. Charette, "Puncturing Pernicious Project Pufferies," in Computer, vol. 51, no. 5, pp. 78-83, 2018.