Issue No. 07 - July (2016 vol. 49)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MC.2016.194
John M. Carroll , Pennsylvania State University
Jiawei Chen , Pennsylvania State University
Chien Wen Tina Yuan , Pennsylvania State University
Benjamin V. Hanrahan , Pennsylvania State University
Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial for successful coproductions.
User interfaces, Mobile communication, Banking, Human-computer interaction, Law enforcement, Production, Software engineering, Design methodology
J. M. Carroll, J. Chen, C. W. Yuan and B. V. Hanrahan, "In Search of Coproduction: Smart Services as Reciprocal Activities," in Computer, vol. 49, no. 7, pp. 26-32, 2016.