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Issue No. 11 - Nov. (2012 vol. 45)
ISSN: 0018-9162
pp: 93-95
Joseph A. Konstan , University of Minnesota
Frank Bi , University of Minnesota
ABSTRACT
Social computing is moving customer relations from private spaces into the public space.
INDEX TERMS
Social factors, Social network services, Privacy, Customer services, Facebook, social computing, social networks
CITATION
Joseph A. Konstan, Frank Bi, "Customer Service 2.0: Where Social Computing Meets Customer Relations", Computer, vol. 45, no. , pp. 93-95, Nov. 2012, doi:10.1109/MC.2012.370
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