Issue No. 05 - May (2007 vol. 40)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MC.2007.183
Ben Clacy , IT Service Management Forum
Brian Jennings , IT Service Management Forum
Global information technology service management adoption has grown exponentially under the aegis of the IT Service Management Forum.
IT service management, IT systems perspectives, itSMF
B. Jennings and B. Clacy, "Service Management: Driving the Future of IT," in Computer, vol. 40, no. , pp. 98-100, 2007.