Issue No. 08 - August (2002 vol. 35)
Mary Lacity , University of Missouri-St. Louis
<p>Research firms estimate the current global outsourcing market to be ashigh as US$500 billion, with the number of external IT outsourcing suppliersswelling into the thousands. Most notable, however, is how well customershave learned to exploit the IT services market. The author and her colleagues studiedsourcing practices in 543 large and small organizations worldwide, measuringactual outcomes against expected out-comes to draw conclusions about practicesassociated with success and failure. The lessons from this IT sourcingresearch should help both customers and suppliers avoid sourcing pitfalls, allowingthem to establish contracts and develop relationship management capabilitiesthat will benefit both parties.</p>
M. Lacity, "Lessons in Global Information Technology Sourcing," in Computer, vol. 35, no. , pp. 26-33, 2002.