The Community for Technology Leaders
Green Image
ABSTRACT
<p>A system called Anser, which combines speech recognition and synthesis to offer telephone banking services to millions of customers, is described. Anser's design, its current application in banking services and the reasons for its success are discussed. Experience with Anser is examined and potential applications are indicated.</p>
INDEX TERMS
CITATION
Ryohei Nakatsu, "Anser: An Application of Speech Technology to the Japanese Banking Industry", Computer, vol. 23, no. , pp. 43-48, August 1990, doi:10.1109/2.56870
95 ms
(Ver )