Issue No. 12 - December (1981 vol. 14)
P. Schorer , Hewlett-Packard
We may be able to design a better computer system if we think of it as an entity inseparable from all of the training, documentation, and folklore that help make it work.
P. Schorer, "Structure the Use: Notes on a Method for Designing Computing System Environments", Computer, vol. 14, no. , pp. 77-86, December 1981, doi:10.1109/C-M.1981.220299