Issue No. 03 - March (1981 vol. 14)
P. Hayes , Carnegie-Mellon University
How can interactive systems be made more helpful and responsive? This tool-independent system cuts down frustration by incorporating many of the communications shortcuts people use naturally.
R. Reddy, E. Ball and P. Hayes, "Breaking the Man-Machine Communication Barrier," in Computer, vol. 14, no. , pp. 19-30, 1981.