Issue No. 12 - December (1979 vol. 12)
V.R. Basili , University of Maryland
The effects of human factors on "high-level" software properties?too intangible to quantify directly?can be inferred from the collective behavior of related "low-level" aspects.
V. Basili and R. J. Reiter, "An Investigation of Human Factors in Software Development," in Computer, vol. 12, no. , pp. 21-38, 1979.