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It's no secret that customers frequently complain about programming manuals. In annual meetings, around the office coffee machine, in comp centers neath the abend's red glare — one can hear the people who depend on software documentation raising agonized cries. The problems that can be found in manuals are many, and familiar: minor irritants like Ted Mack spelling, blunders like lost table headings or illegible printing, yellow-brown fogs of vagueness, absent examples, missing information, even the deadly sin of downright factual mistakes — all these flaws are not uncommon.
Frederick J. Bethke, "Technical writing: Weaving the Silk purse", Computer, vol. 7, no. , pp. 50-51, Nov. 1974, doi:10.1109/MC.1974.6323355
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