New Support Center Webpage Promises Better Service

LOS ALAMITOS, Calif., 3 August, 2011 – Visitors to the IEEE Computer Society home page will find that clicking on Help on the header will bring them to the new IEEE Support Center site featuring a suite of enhanced services.
In addition, visitors to the IEEE home page will find that the "Contact" utility link on the header has been changed to "Contact and Support," linking visitors to the same IEEE Support Center.
These new services will allow members, customers, employees, and guests to manage their relationship with IEEE through a new level of self-service customer support. For example, they will be able to:
  • Access a knowledge base of IEEE and Computer Society products, services, and processes
  • Generate a search for their querySubmit a question by topic
  • Conduct a live online chat with a dedicated Contact Center representative.
In addition, customers can interact with IEEE and the Computer Society in their native languages through a Google-based language translation tool. And because of the consistency of answers to common questions, issues are more likely to be resolved on the first contact, eliminating the frustration of back-and forth calls and emails.
"We've been engaged with IEEE on developing this program for a long time, and we're excited to actually roll it out," said Evan Butterfield, IEEE Computer Society Director of Products & Services. "The Computer Society is now positioned to begin offering better, more efficient, and intelligent support services to members, customers, and volunteers when and how they need it: in their time, in their language, focused on their needs."
The IEEE Customer Service primary contact email will remain as Visitors also can directly access the Support Center Web page at:

About IEEE Computer Society

IEEE Computer Society is the world’s leading membership organization for professionals in all aspects of modern computing – from cloud to big data, security to mobile, robotics to software defined systems, wearables to IoT. A true community for technology leaders, Computer Society provides resources to keep its members current in technology and moving forward in their professions – publications, a renowned digital library, a vast program of conferences, technical committees, and much more. The Computer Society also serves the profession at large through establishment of standards, professional qualifications and certifications, training and education programs, events on leading-edge technologies, conference publishing, and a wealth of other services and programs focused on advancing the science and art of computing. More information on IEEE Computer Society can be found at