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Displaying 1-25 out of 25 total
Managing the Current Customization of Process Related IT-Services
Found in: Hawaii International Conference on System Sciences
By Henrik Brocke, Falk Uebernickel, Walter Brenner
Issue Date:January 2010
pp. 1-10
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer's business processes. This enables diversification as well as transparency in costs and services vis-a-vis the customer to be achie...
   
Towards an Application Life-Cycle Approach for Selective Outsourcing
Found in: 2014 47th Hawaii International Conference on System Sciences (HICSS)
By Saskia Zelt,Alexander Andreas Neff,Jochen Wulf,Falk Uebernickel,Walter Brenner
Issue Date:January 2014
pp. 4446-4455
Selective outsourcing has been proven to be more likely to succeed in archiving efficiency targets. For application services outsourcing (ASO), selecting applications to outsource is critical for successful outsourcing. Thus, the implementation of applicat...
   
Introduction to Innovation and the Digital Economy Minitrack
Found in: 2014 47th Hawaii International Conference on System Sciences (HICSS)
By Walter Brenner,Christophe Vetterli
Issue Date:January 2014
pp. 3244
In the Minitrack (MC) "Innovation and the Digital Economy", which belongs to the track "Innovation and the Digital Economy", we want to provide a platform for researchers with insights into how innovation management and processes are af...
   
From Palaces to Yurts: Why Requirements Engineering Needs Design Thinking
Found in: IEEE Internet Computing
By Christophe Vetterli,Walter Brenner,Falk Uebernickel,Charles Petrie
Issue Date:March 2013
pp. 91-94
Requirements engineering methods are geared for developing information systems and aren't what's needed for today's world of rapidly changing, app-enabled products. Today's apps are more and more an integrated and central part of service delivery of new pr...
 
IT Governance in Multi-business Organizations: Performance Impacts and Levers from Processes, Structures, and Relational Mechanisms
Found in: 2013 46th Hawaii International Conference on System Sciences (HICSS)
By Alexander A. Neff,Florian Hamel,Thomas Ph. Herz,Falk Uebernickel,Walter Brenner
Issue Date:January 2013
pp. 4466-4475
IT governance is more than ever recognized as a panacea by IT managers to ensure effective and efficient IT operation in multi-business organizations. The aim of this paper is to analyze the performance impact of IT governance. In order to do so, the study...
   
Introduction to Innovation and the Digital Economy Minitrack
Found in: 2013 46th Hawaii International Conference on System Sciences (HICSS)
By Walter Brenner,Christophe Vetterli
Issue Date:January 2013
pp. 3048
Introduction to Innovation and the Digital Economy Minitrack.
   
Fixed and Mobile Broadband Substitution in the OECD Countries -- A Quantitative Analysis of Competitive Effects
Found in: 2013 46th Hawaii International Conference on System Sciences (HICSS)
By Jochen Wulf,Saskia Zelt,Walter Brenner
Issue Date:January 2013
pp. 1454-1463
In this paper we analyze the competitive effects between mobile and fixed broadband. We use the Lotka Volterra competition model, known from ecology, to analyze these competitive effects in the OECD area. The results suggest that mobile broadband demand is...
   
Managing Global IT Delivery Networks: A Literature Review from the Supplier's Perspective
Found in: 2013 46th Hawaii International Conference on System Sciences (HICSS)
By Saskia Zelt,Falk Uebernickel,Walter Brenner
Issue Date:January 2013
pp. 294-303
Information technology (IT) is one of the major drivers of globalization. Thus, the delivery of IT services itself benefits from globalization due to the distribution of labor-intensive services and tasks to locations with lower labor costs, known as off s...
   
IT Governance Mechanisms in Multisourcing--A Business Group Perspective
Found in: Hawaii International Conference on System Sciences
By Thomas Ph. Herz,Florian Hamel,Falk Uebernickel,Walter Brenner
Issue Date:January 2012
pp. 5033-5042
Many international corporations are adopting multisourcing strategies. Multisourcing is defined as the blending of services from multiple company-internal and external suppliers. To date, performance measurement and governance-related aspects have been sca...
   
Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review
Found in: Hawaii International Conference on System Sciences
By Andreas Györy,Walter Brenner,Falk Uebernickel
Issue Date:January 2012
pp. 5023-5032
During the last decades information technology (IT) management has changed significantly. Starting from being a costly and rare resource in its very beginnings IT has evolved into a vital enabler for almost any kind of business today. This development dema...
   
Introduction to the Innovation and the Digital Economy Minitrack
Found in: Hawaii International Conference on System Sciences
By Walter Brenner,Christophe Vetterli
Issue Date:January 2012
pp. 3327
No summary available.
   
Where to Start with SOA: Criteria for Selecting SOA Projects
Found in: Hawaii International Conference on System Sciences
By Thorsten Hau, Nico Ebert, Axel Hochstein, Walter Brenner
Issue Date:January 2008
pp. 314
received considerable attention lately. Despite the hype our expe- rience from five major German chemicals companies shows that firms do not blindly adopt the concept but want to see its value for their organizations. This paper identifies criteria for pro...
   
Mobilizing Customer Relationship Management — A Journey from Strategy to System Design
Found in: Hawaii International Conference on System Sciences
By Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner
Issue Date:January 2006
pp. 112c
The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has recently been renewed interest in mobile business and mobile commerce. Now, how...
   
Proposition of an M-Business Procedure Model for the Development of Mobile User Interfaces
Found in: Mobile Business, International Conference on
By Susanne Glissmann, Stefan Smolnik, Ragnar Schierholz, Lutz Kolbe, Walter Brenner
Issue Date:July 2005
pp. 308-314
<p>In the design of desktop applications, developers successfully deploy structured software life cycle models to simplify the development process. Applying these models in m-business often does not result in usable software. M-business applications ...
 
Performance Measurement of Mobile Marketing in Multi-Channel Environments
Found in: Mobile Business, International Conference on
By Ragnar Schierholz, Alexander Ostrowski, Susanne Glissmann, Lutz M. Kolbe, Walter Brenner
Issue Date:July 2005
pp. 301-307
The burst of the e-bubble largely affected the expectations towards and the willingness to invest in mobile initiatives. Recently, the interest for mobile business and mobile commerce both in academia and in the practice field have risen again. This time, ...
 
ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice
Found in: e-Technology, e-Commerce, and e-Services, IEEE International Conference on
By Axel Hochstein, Rüdiger Zarnekow, Walter Brenner
Issue Date:April 2005
pp. 704-710
Due to enhanced focus on the customer in the planning, development and delivery of information services, IT service management has become increasingly important. These days IT management is focussing particularly on the de facto standard ITIL (IT Infrastru...
 
Architecture for Customer Relationship Management Approaches in Financial Services
Found in: Hawaii International Conference on System Sciences
By Malte Geib, Annette Reichold, Lutz Kolbe, Walter Brenner
Issue Date:January 2005
pp. 240b
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation projects.<div></div> In this paper we present a framework for the...
   
Customer Knowledge Management — Improving Performance of Customer Relationship Management with Knowledge Management
Found in: Hawaii International Conference on System Sciences
By Adrian Bueren, Ragnar Schierholz, Lutz Kolbe, Walter Brenner
Issue Date:January 2004
pp. 70172b
In this paper, we will illustrate the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. We will base our reasoning on an in...
   
Measuring the Utilization of Collaboration Technology for Knowledge Development and Exchange in Virtual Communities
Found in: Hawaii International Conference on System Sciences
By Malte Geib, Christian Braun, Lutz Kolbe, Walter Brenner
Issue Date:January 2004
pp. 10028b
<p>The success of a virtual community depends chiefly on the community members? utilization of the community system that supports it. It is therefore essential that the functions of the system meet the members? requirements. The objective of this pap...
   
Case Study: M-Commerce at Helsana Health Insurance: Mobile Premium Calculator
Found in: Database and Expert Systems Applications, International Workshop on
By Annette Reichold, Ragnar Schierholz, Lutz Kolbe, Walter Brenner
Issue Date:September 2003
pp. 877
The advancement of Information and Telecommunication Technologies allows new types of interaction between companies and customers. Companies face the question which potentials can be exploited using new communication and transaction channels and which chal...
 
Business Opportunities with Web Services in the Case of Ebay
Found in: Hawaii International Conference on System Sciences
By Axel Hochstein, Alexander Schwinn, Walter Brenner
Issue Date:January 2009
pp. 1-7
Companies like eBay, Google, or Amazon offer web services that allow third parties to access various data sources and applications. This research contributes to existing literature by analyzing third parties' business opportunities that result from using e...
   
Design Rules for User-Oriented IT Service Descriptions
Found in: Hawaii International Conference on System Sciences
By Henrik Brocke, Thorsten Hau, Alexander Vogedes, Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner
Issue Date:January 2009
pp. 1-10
Customers of complex IT-services increasingly demand integrated value bundles that fit their individual needs. At the same time, IT service providers are facing commoditization of their products and need to standardize their portfolios to realize economies...
   
Towards a Multisourcing Maturity Model as an Instrument of IT Governance at a Multinational Enterprise
Found in: Hawaii International Conference on System Sciences
By Thomas Herz, Florian Hamel, Falk Uebernickel, Walter Brenner
Issue Date:January 2011
pp. 1-10
Many multinational enterprises are applying multisourcing approaches. Multisourcing is described as the blending of services from multiple internal and external vendors. In the case of one of the worldwide leading financial service providers the implementa...
   
Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions
Found in: Hawaii International Conference on System Sciences
By Henrik Brocke, Falk Uebernickel, Walter Brenner
Issue Date:January 2011
pp. 1-10
Whilst service providers of information technology (IT) seek to achieve cost-efficiency and optimization in request processing, customers increasingly demand flexibility and agility to align long lasting IT service relationships to changing requirements of...
   
IT evaluation in business groups: a maturity model
Found in: Proceedings of the 28th Annual ACM Symposium on Applied Computing (SAC '13)
By Falk Uebernickel, Florian Hamel, Thomas Ph. Herz, Walter Brenner
Issue Date:March 2013
pp. 1410-1417
Ensuring the effectiveness and efficiency of IT is a substantial aim of IT evaluation which is part of the strategic IT management. Weighing costs and benefits of IT is per se a complex and difficult process but gets even more challenging in the context of...
     
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