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The Elusive Technology ROI
Found in: IT Professional
By Virginia Franke Kleist
Issue Date:September 2012
pp. 56-59
Why is it so hard to measure the ROI on technology? How might we make some sense of the controversy surrounding IT's value? Should we let our vendors tell us what the ROI of a new technology might be at our company? Do we have all of the facts to make a le...