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Displaying 1-20 out of 20 total
The Future of Enterprise IT in the Cloud
Found in: Computer
By Jamie Erbes,Hamid R. Motahari-Nezhad,Sven Graupner
Issue Date:May 2012
pp. 66-72
The widespread availability and adoption of cloud services creates new challenges for enterprise IT and prompts the need for new methodologies, tools, and skill sets for managing a hybrid portfolio of these services and traditional IT systems.
 
Casebook: A Cloud-Based System of Engagement for Case Management
Found in: IEEE Internet Computing
By Hamid R. Motahari-Nezhad,Susan Spence,Claudio Bartolini,Sven Graupner,Charles Bess,Marianne Hickey,Parag Joshi,Roberto Mirizzi,Kivanc Ozonat,Maher Rahmouni
Issue Date:September 2013
pp. 30-38
Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, ...
 
When Social Media Meet the Enterprise
Found in: 2012 16th IEEE International Enterprise Distributed Object Computing Conference (EDOC 2012)
By Sven Graupner,Claudio Bartolini,Hamid Motahari,Daniil Mirylenka
Issue Date:September 2012
pp. 201-210
Social media have become a global phenomenon affecting people in their private lives and in their personal interactions, particularly among younger people. It is thus not surprising that social media are also being explored in professional contexts such as...
 
A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services
Found in: 2012 Annual SRII Global Conference (SRII)
By Hamid R. Motahari Nezhad,Claudio Bartolini,Jamie Erbes,Sven Graupner
Issue Date:July 2012
pp. 488-493
The increasing demand for business agility mandates enterprises to collaborate on many frontlines to stay competitive and achieve high business performance. This has given rise to the issue of Cross Enterprise Collaboration (CEC), which refers to the colla...
 
Evolving Social Media into Productivity Platforms
Found in: 2012 Annual SRII Global Conference (SRII)
By Sven Graupner,Claudio Bartolini,Hamid Motahari,Jamie Erbes
Issue Date:July 2012
pp. 183-190
Social media have become a global phenomenon affecting people in their private lives and in their personal interactions, particularly among younger people. It is thus not surprising that social media are also being explored in professional contexts such as...
 
Business Operating Environment for Service Clouds
Found in: Annual SRII Global Conference
By Sven Graupner, Sujoy Basu, Sharad Singhal
Issue Date:April 2011
pp. 1-10
Currently, most research in services focuses on the needs of the service provider. Examples include research to efficiently create, operate, and deliver services. Much less attention is paid to what the service customer needs to do in order to procure, int...
 
Outsourcing Service Manager: Supporting People Work Across Lifecycle of Outsourcing Services
Found in: Annual SRII Global Conference
By Hamid Reza Motahari Nezhad, Claudio Bartolini, Sven Graupner
Issue Date:April 2011
pp. 646-652
We present Outsourcing Service Manager (OSM) as an approach and toolset that support people work across the lifecycle of outsourcing services. The OSM enables the definition of service lifecycle phases, and the creation and maintenance of relationships amo...
 
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes
Found in: Enterprise Distributed Object Computing Conference, IEEE International
By Hamid R. Motahari-Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence
Issue Date:October 2010
pp. 247-256
There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and cost-effective. Best practice processes provide descriptive, high leve...
 
Solution Reuse for Service Composition and Integration
Found in: Services, IEEE Congress on
By Hamid R. Motahari-Nezhad, Jun Li, Bryan Stephenson, Sven Graupner, Sharad Singhal
Issue Date:July 2009
pp. 400-407
Service composition and integration are well investigated problems in SOA. However, they still remain among the hard SOA challenges for which automated approaches have yet to be developed. These issues are hindering the agile and cost-effective development...
 
Deriving IT Configurations from Business Processes
Found in: E-Commerce Technology and Enterprise Computing, E-Commerce and E-Services, IEEE Conference and Fifth IEEE Conference
By Sven Graupner, Jerry Rolia, Nigel Edwards
Issue Date:July 2008
pp. 317-322
Identifying proper business processes, formalizing and documenting them has always been a challenge. Maintaining them in synchronization with changing business needs makes the problem harder. It becomes even harder when business processes are fully or part...
 
Predicting Resource Demand in Dynamic Utility Computing Environments
Found in: Autonomic and Autonomous Systems, International Conference on
By Artur Andrzejak, Sven Graupner, Stefan Plantikow
Issue Date:July 2006
pp. 6
We target the problem of predicting resource usage in situations where the modeling data is scarce, non-stationary, or expensive to obtain. This scenario occurs frequently in computing systems and networks, mostly due to the high dynamicity of the underlyi...
 
Management Middleware for Enterprise Grids
Found in: Cluster Computing and the Grid, IEEE International Symposium on
By Sven Graupner, Nigel Cook, Derek Coleman, Tilo Nitzsche
Issue Date:May 2006
pp. 625-632
Management continues to be a problem for grids. A diversity of systems is in use. Their integration into more comprehensive management solutions that would simplify management, address the scale of grids and enable a higher degree of automation is difficul...
 
Service-Centric Globally Distributed Computing
Found in: IEEE Internet Computing
By Sven Graupner, Vadim Kotov, Artur Andrzejak, Holger Trinks
Issue Date:July 2003
pp. 36-43
<p>Growing complexity and increasing system-deployment, ownership, and operation costs are pushing providers to look for economical, extensible ways to organize and manage large-scale computing in science, technology, and business. Two prominent appr...
 
Visualizing Topology in Self-Organizing Management Overlays
Found in: Information Visualisation, International Conference on
By Sven Graupner, Artur Andrzejak, Vadim Kotov
Issue Date:July 2003
pp. 200
System management in IT organizations faces growing complexity and the need to operate more in ad-hoc, collaborative, cross-domain environments. Management systems today are built for rather small organizations in the order of 10<sup>3</sup> el...
 
Specifying and Monitoring Guarantees in Commercial Grids through SLA
Found in: Cluster Computing and the Grid, IEEE International Symposium on
By Akhil Sahai, Sven Graupner, Vijay Machiraju, Aad van Moorsel
Issue Date:May 2003
pp. 292
Grid computing has relied on
 
Resource-Sharing and Service Deployment in Virtual Data Centers
Found in: Distributed Computing Systems Workshops, International Conference on
By Sven Graupner, Vadim Kotov, Holger Trinks
Issue Date:July 2002
pp. 666
<p>The expectation of a global presence of services leads to the need for large numbers of service instances allocated in a multitude of regional data centers in order to provide sufficient service capacity close to where the demand occurs. Scale of ...
 
Self-Organizing Control in Plantetary-Scale Computing
Found in: Cluster Computing and the Grid, IEEE International Symposium on
By Artur Andrzejak, Sven Graupner, Vadim Kotov, Holger Trinks
Issue Date:May 2002
pp. 359
The explosion in globally connected devices, computers, and services ultimately evolves into very large-scale, inter-connected systems approaching a new era of planetary-scale computing. The backbone of planetary-scale computing is a global network of data...
 
Web E-Speak: Facilitating Web-Based E-Services
Found in: IEEE Multimedia
By Wooyoung Kim, Sven Graupner, Akhil Sahai, Dmitry Lenkov, Chetan Chudasama, Samuel Whedbee, Yuhua Luo, Bharati Desai, Howard Mullings, Pui Wong
Issue Date:January 2002
pp. 43-55
<p>E-Speak, Hewlett-Packard's e-services initiative, is an open, distributed platform that lets e-services dynamically and securely advertise, discover, and interoperate with each other. Web E-Speak, the gateway to E-Speak on the Web, facilitates eng...
 
A Framework for Analyzing and Organizing Complex Systems
Found in: Engineering of Complex Computer Systems, IEEE International Conference on
By Sven Graupner, Vadim Kotov, Holger Trinks
Issue Date:June 2001
pp. 0155
Abstract: The paper discusses a framework and technologies enabling the quantitative analysis, organization and optimization of large-scale, globally distributed enterprise and e-services systems. The goal is to organize complex systems in such ways that t...
 
Control plane integration for cloud services
Found in: Proceedings of the 11th International Middleware Conference Industrial track (Middleware Industrial Track '10)
By Jim Pruyne, Sharad Singhal, Sujoy Basu, Sven Graupner
Issue Date:November 2010
pp. 29-34
This paper addresses the problem of control plane integration for management and control of cloud services. Unlike data plane integration, which ensures that services can exchange data during operation, control plane integration ensures proper configuratio...
     
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