A Bayesian Network-Based Knowledge Engineering Framework for IT Service Management
IEEE Transactions on Services Computing
By Wei Wang,Hao Wang,Bo Yang,Liang Liu,Peini Liu,Guosun Zeng
Issue Date:January 2013
Service management is becoming more and more important within the area of IT management. How to efficiently manage and organize service in complicated IT service environments with frequent changes is a challenging issue. IT service and the related informat...