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A Bayesian Network-Based Knowledge Engineering Framework for IT Service Management
Found in: IEEE Transactions on Services Computing
By Wei Wang,Hao Wang,Bo Yang,Liang Liu,Peini Liu,Guosun Zeng
Issue Date:January 2013
pp. 76-88
Service management is becoming more and more important within the area of IT management. How to efficiently manage and organize service in complicated IT service environments with frequent changes is a challenging issue. IT service and the related informat...