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An Ethnographic Study of Music Information Seeking: Implications for the Design of a Music Digital Library
Found in: Digital Libraries, Joint Conference on
By Sally Jo Cunningham, Nina Reeves, Matthew Britland
Issue Date:May 2003
pp. 5
At present, music digital library systems are being developed based on anecdotal evidence of user needs, intuitive feelings for user information seeking behavior, and a priori assumptions of typical usage scenarios. Emphasis has been placed on basic resear...
 
An Ethnographic Study of Technical Support Workers: Why We Didn't Build a Tech Support Digital Library
Found in: Digital Libraries, Joint Conference on
By Sally Jo Cunningham, Chris Knowles, Nina Reeves
Issue Date:June 2001
pp. 189-198
In this paper we describe the results of an ethnographic study of the information behaviours of university technical support workers and their information needs. The study looked at how the group identified, located and used information from a variety of s...
 
Sounds like HELP: The Use of Voice for Procedural Instructions in GUI HELP
Found in: Computer-Human Interaction, Australasian Conference on
By Nina Reeves, Stella Mills, Jan Noyes
Issue Date:November 1996
pp. 0108
During a study considering the usability of a Graphical User Interface (GUI) for discretionary, intermittent users, the on-line HELP was found to be unsatisfactory from the point of view of flexibility and learnability. The HELP system for a spreadsheet pa...
 
An ethnographic study of technical support workers: why we didn't build a tech support digital library
Found in: Proceedings of the first ACM/IEEE-CS joint conference on Digital libraries (JCDL '01)
By Chris Knowles, Nina Reeves, Sally Jo Cunningham
Issue Date:January 2001
pp. 189-198
In this paper we describe the results of an ethnographic study of the information behaviourss of university technical support workers and their information needs. The study looked at how the group identified, located and used information from a variety of...
     
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