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Casebook: A Cloud-Based System of Engagement for Case Management
IEEE Internet Computing
By Hamid R. Motahari-Nezhad,Susan Spence,Claudio Bartolini,Sven Graupner,Charles Bess,Marianne Hickey,Parag Joshi,Roberto Mirizzi,Kivanc Ozonat,Maher Rahmouni
Issue Date:September 2013
Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, ...
IT Project Variables in the Balance: A Bayesian Approach to Prediction of Support Costs
Software Engineering, Brazilian Symposium on
By Bruno L. Dalmazo,Abraham L. R. de Sousa,Weverton L. Cordeiro,Juliano A. Wickboldt,Roben C. Lunardi,Ricardo L. dos Santos,Luciano P. Gaspary,Lisandro Z. Granville,Claudio Bartolini,Marianne Hickey
Issue Date:September 2011
In the context of Information Technology (IT) project management, it is commonly accepted that the costs associated with support actions are strongly influenced by the effort spent during their development and test phases. Despite the importance of systema...
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