Pervasive Technology and Public Transport: Opportunities Beyond Telematics
IEEE Pervasive Computing
By T. D. Camacho,M. Foth,A. Rakotonirainy
Issue Date:January 2013
This review of IT-based services offered in public transportation focuses on the passenger's perspective. The authors suggest new directions for future services, stressing the need to develop frameworks for assessing service quality and customer satisfacti...