Leveraging the Crowd: How 48,000 Users Helped Improve Lync Performance
By Robert Musson,Jacqueline Richards,Danyel Fisher,Christian Bird,Brian Bussone,Sandipan Ganguly
Issue Date:July 2013
Performance is a critical component of customer satisfaction with network-based applications. Unfortunately, accurately evaluating the performance of collaborative software that operates in extremely heterogeneous environments is difficult with traditional...