User-centred design and evaluation of support management system
International Conference on Computer Supported Cooperative Work in Design
By Rahat Iqbal, Nazaraf Shah, Anne James, Jacob Duursma
Issue Date:April 2009
An important aspect of redesign for usability is to evaluate the system with its real users in order to explore implications for better design. In this paper we discuss the redesign of a support management system deployed in a small and medium sized enterp...