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Displaying 1-12 out of 12 total
Casebook: A Cloud-Based System of Engagement for Case Management
Found in: IEEE Internet Computing
By Hamid R. Motahari-Nezhad,Susan Spence,Claudio Bartolini,Sven Graupner,Charles Bess,Marianne Hickey,Parag Joshi,Roberto Mirizzi,Kivanc Ozonat,Maher Rahmouni
Issue Date:September 2013
pp. 30-38
Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, ...
Adaptive Case Management: Overview and Research Challenges
Found in: 2013 IEEE 15th Conference on Business Informatics (CBI)
By Hamid R. Motahari-Nezhad,Keith D. Swenson
Issue Date:July 2013
pp. 264-269
Case management refers to the coordination of work that is not routine and predictable, and requires human judgment. Case management has applications in many domains such as healthcare, legal, police detective, social work, etc. The common aspect of such d...
Deriving Protocol Models from Imperfect Service Conversation Logs
Found in: IEEE Transactions on Knowledge and Data Engineering
By Hamid R. Motahari-Nezhad, RĂ©gis Saint-Paul, Boualem Benatallah, Fabio Casati
Issue Date:December 2008
pp. 1683-1698
Understanding the business (interaction) protocol supported by a service is very important for both clients and service providers: it allows developers to know how to write clients that interact with a service, and it allows development tools and runtime m...
A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services
Found in: 2012 Annual SRII Global Conference (SRII)
By Hamid R. Motahari Nezhad,Claudio Bartolini,Jamie Erbes,Sven Graupner
Issue Date:July 2012
pp. 488-493
The increasing demand for business agility mandates enterprises to collaborate on many frontlines to stay competitive and achieve high business performance. This has given rise to the issue of Cross Enterprise Collaboration (CEC), which refers to the colla...
The Future of Enterprise IT in the Cloud
Found in: Computer
By Jamie Erbes,Hamid R. Motahari-Nezhad,Sven Graupner
Issue Date:May 2012
pp. 66-72
The widespread availability and adoption of cloud services creates new challenges for enterprise IT and prompts the need for new methodologies, tools, and skill sets for managing a hybrid portfolio of these services and traditional IT systems.
Modeling Trust Negotiation for Web Services
Found in: Computer
By Halvard Skogsrud, Hamid R. Motahari-Nezhad, Boualem Benatallah, Fabio Casati
Issue Date:February 2009
pp. 54-61
As Web services become more widely adopted, developers must cope with the complexity of evolving trust negotiation policies spanning numerous autonomous services. The Trust-Serv framework uses a state-machine-based modeling approach that supports life-cycl...
Monitoring Commitments in People-Driven Service Engagements
Found in: 2013 IEEE International Conference on Services Computing (SCC)
By Anup K. Kalia,Hamid R. Motahari-Nezhad,Claudio Bartolini,Munindar P. Singh
Issue Date:June 2013
pp. 160-167
People-driven service engagements involve communication over channels such as chat and email. Such engagements should be understood at the level of the commitments that the participants create and manipulate. Doing so provides a grounding for the communica...
Analytics for similarity matching of IT cases with collaboratively-defined activity flows
Found in: Data Engineering Workshops, 22nd International Conference on
By Hamid R. Motahari Nezhad,Claudio Bartolini,Parag Joshi
Issue Date:April 2011
pp. 273-278
Handling IT support cases efficiently is very important for operational excellence of IT organizations. Many IT service centers receive thousands of cases per day, some of which are similar to previously reported cases. To improve efficiency it is importan...
IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes
Found in: Enterprise Distributed Object Computing Conference, IEEE International
By Hamid R. Motahari-Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence
Issue Date:October 2010
pp. 247-256
There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and cost-effective. Best practice processes provide descriptive, high leve...
Solution Reuse for Service Composition and Integration
Found in: Services, IEEE Congress on
By Hamid R. Motahari-Nezhad, Jun Li, Bryan Stephenson, Sven Graupner, Sharad Singhal
Issue Date:July 2009
pp. 400-407
Service composition and integration are well investigated problems in SOA. However, they still remain among the hard SOA challenges for which automated approaches have yet to be developed. These issues are hindering the agile and cost-effective development...
Web Services Interoperability Specifications
Found in: Computer
By Hamid R. Motahari Nezhad, Boualem Benatallah, Fabio Casati, Farouk Toumani
Issue Date:May 2006
pp. 24-32
A proposed conceptual framework for analyzing Web services interoperability issues provides a context for studying existing standards and specifications and for identifying new opportunities to provide automated support for this technology.
GEODAC: A Data Assurance Policy Specification and Enforcement Framework for Outsourced Services
Found in: IEEE Transactions on Services Computing
By Jun Li,Bryan Stephenson,Hamid R. Motahari-Nezhad,Sharad Singhal
Issue Date:October 2011
pp. 340-354
Many cloud service providers offer outsourcing capabilities to businesses using the software-as-a-service delivery model. In this delivery model, sensitive business data need to be stored and processed outside the control of the business. The ability to ma...