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Displaying 1-19 out of 19 total
Balancing four factors in system development projects
Found in: Communications of the ACM
By Chien-Lung Chan, Gary Klein, Gary Klein, Gary Klein, Girish H. Subramanian, Girish H. Subramanian, Girish H. Subramanian, James J. Jiang, James J. Jiang, James J. Jiang
Issue Date:October 2009
pp. 118-121
Introduction The success of system development is most often gauged by three primary indicators: the number of days of deviation from scheduled delivery date, the percentage of deviation from the proposed budget, and meeting the needs of the client users. ...
     
Macrocognition
Found in: IEEE Intelligent Systems
By Gary Klein, Karol G. Ross, Brian M. Moon, Devorah E. Klein, Robert R. Hoffman, Erik Hollnagel
Issue Date:May 2003
pp. 81-85
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Improving Users' Mental Models of Intelligent Software Tools
Found in: IEEE Intelligent Systems
By Shane T. Mueller, Gary Klein
Issue Date:March 2011
pp. 77-83
<p>Usability problems can persist even for software designed with human-centered design principles, especially when the software replaces or augments intelligent human capabilities. In these cases, users might have incorrect expectations about what t...
 
Accelerated Learning (?)
Found in: IEEE Intelligent Systems
By Robert R. Hoffman, Paul J. Feltovich, Stephen M. Fiore, Gary Klein, David Ziebell
Issue Date:March 2009
pp. 18-22
Accelerated learning is the attempt to reduce the time needed to achieve proficiency and, in particular, accelerate the advance from the apprentice to journeyman level and from the journeyman to expert level. Given what we know about expertise, the applica...
 
Cognitive Systems Engineering: The Hype and the Hope
Found in: Computer
By Gary Klein, Steven Deal, Sterling Wiggins
Issue Date:March 2008
pp. 95-97
Cognitive systems engineering is a value-added technology offering many benefits that outweigh its costs.
 
Flexecution, Part 2: Understanding and Supporting Flexible Execution
Found in: IEEE Intelligent Systems
By Gary Klein
Issue Date:November 2007
pp. 108-112
This is the second of two essays about planning and execution with ill-defined and conflicting goals. Intelligent-systems researchers have wrestled with the difficulties posed by ill-defined goals. These essays aim to describe the insights of AI and cognit...
 
Flexecution as a Paradigm for Replanning, Part 1
Found in: IEEE Intelligent Systems
By Gary Klein
Issue Date:September 2007
pp. 79-83
This is the first of two essays about planning and execution with ill-defined and conflicting goals. Intelligent-systems researchers have wrestled with the difficulties posed by ill-defined goals, and one objective of these essays is to disseminate their i...
 
Antipatterns in the Creation of Intelligent Systems
Found in: IEEE Intelligent Systems
By Phil Laplante, Robert R. Hoffman, Gary Klein
Issue Date:January 2007
pp. 91-95
Shortly after the notion of design patterns emerged, practitioners began discussing problem-solution pairs in which the solution did more harm than good. These have come to be known as antipatterns. The authors describe two existing classes of antipatterns...
 
Making Sense of Sensemaking 2: A Macrocognitive Model
Found in: IEEE Intelligent Systems
By Gary Klein, Brian Moon, Robert R. Hoffman
Issue Date:September 2006
pp. 88-92
This essay is the second in a two-part series on sensemaking. It presents a data/frame model of sensemaking, which suggests an approach to intelligent systems that differs from that suggested by calls for systems that will do such things as data fusion and...
 
Making Sense of Sensemaking 1: Alternative Perspectives
Found in: IEEE Intelligent Systems
By Gary Klein, Brian Moon, Robert R. Hoffman
Issue Date:July 2006
pp. 70-73
This essay discusses the notion of sensemaking, including definitions and possible applications for intelligent decision support systems. The perspectives on the notion of sensemaking are those of psychology, human-centered computing, and naturalistic deci...
 
Ten Challenges for Making Automation a
Found in: IEEE Intelligent Systems
By Gary Klein, David D. Woods, Jeffrey M. Bradshaw, Robert R. Hoffman, Paul J. Feltovich
Issue Date:November 2004
pp. 91-95
The authors propose 10 challenges for making automation components into effective
 
A Rose by Any Other Name.Would Probably Be Given an Acronym
Found in: IEEE Intelligent Systems
By Robert R. Hoffman, Paul J. Feltovich, Kenneth M. Ford, David D. Woods, Gary Klein, Anne Feltovich
Issue Date:July 2002
pp. 72-80
No summary available.
 
The State of Cognitive Systems Engineering
Found in: IEEE Intelligent Systems
By Robert R. Hoffman, Gary Klein, K. Ronald Laughery
Issue Date:January 2002
pp. 73-75
No summary available.
 
Technical opinionLeveraging first-mover advantages in internet-based consumer services
Found in: Communications of the ACM
By Andrew J. Czaplewski, Gary Klein, James J. Jiang, T. P. Liang, Andrew J. Czaplewski, Gary Klein, James J. Jiang, T. P. Liang
Issue Date:June 2009
pp. 101-104
The Communications Web site, cacm.acm.org, features 13 bloggers in the BLOG@CACM community. In each issue of Communications, we'll publish excerpts from selected posts, plus readers' comments. Tessa Lau discusses why she doesn't use the touch screen on her...
     
A Longitudinal Study to Determine Non-technical Deterrence Effects of Severity and Communication of Internet Use Policy for Reducing Employee Internet Abuse
Found in: 2014 47th Hawaii International Conference on System Sciences (HICSS)
By Morgan Shepherd,Roberto Mejias,Gary Klein
Issue Date:January 2014
pp. 3159-3168
This is the second part of a longitudinal study that examines how employee Internet abuse may be reduced by non-technical deterrence methods, specifically via IT acceptable use policies (AUP). Both studies used actual usage and audit logs (not self-reporti...
   
Using Deterrence to Mitigate Employee Internet Abuse
Found in: Hawaii International Conference on System Sciences
By Morgan M. Shepherd,Gary Klein
Issue Date:January 2012
pp. 5261-5266
This study looks at the question of how to reduce/eliminate employee Internet Abuse. Companies have used acceptable use policies (AUP) and technology in an attempt to mitigate employees' personal use of company resources. Research shows that AUPs do not do...
   
Closing the user and provider service quality gap
Found in: Communications of the ACM
By Debbie Tesch, Gary Klein, Hong-Gee Chen, James J. Jiang
Issue Date:January 1988
pp. 72-76
A method for measuring service quality that includes both the user and IS service provider perspectives.
     
Wanted:project teams with a blend of is professional orientations
Found in: Communications of the ACM
By Debbie B. Tesch, Gary Klein, James J. Jiang
Issue Date:January 1988
pp. 81-87
Desired qualities include a strong technical orientation, end-user empathy, and organizational awareness.
     
A new view of IS personnel performance evaluation
Found in: Communications of the ACM
By Gary Klein, James J. Jiang, Marion G. Sobol
Issue Date:January 1988
pp. 95-102
Case study findings from several corporate environments suggest that successful virtualization does not depend on the degree of technological sophistication. It's how the tools are used that matters.
     
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