Comprehensive Explanation of SLA Violations at Runtime
IEEE Transactions on Services Computing
By Carlos Muller,Marc Oriol,Xavier Franch,Jordi Marco,Manuel Resinas,Antonio Ruiz-Cortes,Marc Rodriguez
Issue Date:April 2014
Service Level Agreements (SLAs) establish the Quality of Service (QoS) agreed between service-based systems consumers and providers. Since the violation of such SLAs may involve penalties, quality assurance techniques have been developed to supervise the S...