Entries with tag service disruptions.

Yahoo Mail Suffers Extended Outage

Yahoo Mail experienced an outage for days following hardware-related datacenter problems. The problem has been more difficult to repair than initially expected, according to Jeffrey Bonforte, Yahoo’s senior vice president of communication products. Users unable to access their e-mail have taken to social media with their frustrations. Yahoo has not provided information about the number of users affected, but it is yet another public-relations black eye for the service, which reportedly has about 100 million daily users. An October redesign sparked user complaints about the interface’s changes, specifically the removal of useful features from the service in favor of clunky new features. Larry Dignan, editor in chief of business technology news website ZD Net, wrote “Simply put, Yahoo Mail is an IT disaster. … Yahoo is a bit cocky and doesn’t think complaints will matter in an actual revolt.” (PC World)(ZD Net)(Reuters)(CNET)(Yahoo!) 

Google Repairing Another Application Glitch, this Time in Messaging

The Google Hangouts instant messaging service is delivering messages to unintended recipients. There apparently is no pattern as to the messages’ senders or recipients. The technology, formerly known as Google Talk, is part of the Google+ Hangouts platform, released in May 2013, which offers instant messaging and video chat. The ZDNet news website reports the error occurs in PC-based Google Apps for Business accounts that have not yet switched to the new Hangouts platform as well as mobile versions of the application. Users are given no indication that their message is going to an unintended recipient. Google acknowledged the three-and-a-half hour-long problem via its Apps Status Dashboard. Google has not provided additional details as to when the issue would be resolved. Earlier in the week, Google’s Gmail had operational problems. (ZD Net)(Google Apps Status Dashboard)

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