Solving Connection Problems
Most members-only services on the Computer Society Web site require a browser that offers SSL-based security, such as Netscape Navigator or Microsoft Internet Explorer.
If you have such a browser and are still having difficulty connecting to one of our secure servers, you might have a problem with your browser settings or your proxy server (firewall). Follow these steps to check your browser configuration. You may also need to ask your network administrator to allow SSL packets (TCP type 443) at your firewall or proxy gateway.
Netscape Communicator 4.x
- Select the Edit | Preferences menu item.
- Click the '+' to the left of Advanced in the Category listbox.
- Click the Proxies item which should now be displayed.
- If you are using a proxy server, and have to configure it manually, you should have the radio button "Manual proxy configuration" selected. If so then proceed to the next step. Otherwise there is some other problem.
- Click the View button next to "Manual proxy configuration".
- If there is an IP address for HTTP there should also be one next to Security (usually they are the same IP address). There should also be a port assigned to Security (usually 443). If you are using a different port then try changing it to port 443.
- Click the OK buttons then try accessing the server again.
Netscape Navigator 3.x
- Select the Options | Preferences menu item.
- Click the Proxies tab.
- Continue with the instructions for Netscape Communicator 4.x step 4 above.
Internet Explorer 3.x
- Select the View | Options menu item.
- Click the Connection tab.
- If the checkbox, "Connect through a proxy server" is not checked then you are not using a proxy server so you probably have a different problem. Stop here.
- If there is a IP address for HTTP there should also be one next to Secure (usually they are the same IP address). There should also be a port assigned to Secure (usually 443). If you are using a different port then try changing it to port 443 and try again. If the checkbox "Use the same proxy server for all protocols" is checked you will have to uncheck it to make changes.
- Click the OK button and try accessing the server again.
After verifying the above settings, please try accessing the secure server again. If the difficulty persists, you may need to try later, since there may be a problem somewhere on the network that is temporarily preventing access. You may also need to consult your network administrator to assist with resolving the problems.
If you continue to have difficulty, you may wish to contact email@example.com for additional assistance.