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Issue No.02 - March/April (2005 vol.22)
pp: 62-63
Barbara Hirsh , Motorola
ABSTRACT
Many quality practitioners rely on auditing to verify compliance of process changes. However, when my division used a positive reinforcement approach to verify compliance, we saw deeper institutionalization of the desired organizational change.
INDEX TERMS
Quality Process Management, QPM, Software Quality Management, SQM, compliance
CITATION
Barbara Hirsh, "Using Positive Reinforcement as a Quality Tool", IEEE Software, vol.22, no. 2, pp. 62-63, March/April 2005, doi:10.1109/MS.2005.50
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