Issue No.03 - May/June (2004 vol.21)
Rini van Solingen , LogicaCMG
Software practitioners often hear, ?We cannot quantify the benefits of SPI, because it is not possible to express indirect benefits such as customer satisfaction or personnel motivation in financial numbers,? as an argument against calculating the return on investment for software process improvement. An approach is presented detailing how to measure benefits, as are case-study findings from pragmatic ROI analyses for SPI and an overview of literature on the ROI of SPI.
software engineering process, process implementation and change, process measurement, return on investment, software process improvement, cost-benefit analysis, industrial case studies
Rini van Solingen, "Measuring the ROI of Software Process Improvement", IEEE Software, vol.21, no. 3, pp. 32-38, May/June 2004, doi:10.1109/MS.2004.1293070