Issue No.04 - July (1996 vol.13)
DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/52.526830
Congruence is a concept that describes the human experience of alignment between the internal and external--what is thought and felt, and what is said and how it is said. These authors show how congruence reinforces congruence in a powerful loop that improves the chances of producing a quality product, on time, and within budget. This atmosphere is contagious-when directed consciously to creating a safe, nurturing, productive environment. On the other hand, the same loop causes incongruence to reinforce incongruence. If a project is allowed to ride such a downward spiral, the integrity of information will be destroyed.
Jean McLendon, "Beyond Blaming: Congruence in Large Systems Development Projects", IEEE Software, vol.13, no. 4, pp. 33-42, July 1996, doi:10.1109/52.526830