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42nd Hawaii International Conference on System Sciences
Waikoloa, Big Island, Hawaii
January 05-January 08
ISBN: 978-0-7695-3450-3
ASCII Text
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Vandana Singh, Michael B. Twidale, David M. Nichols, "Users of Open Source Software - How Do They Get Help?," Hawaii International Conference on System Sciences, pp. 1-10, 42nd Hawaii International Conference on System Sciences, 2009.
 
 
BibTex
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@article{ 10.1109/HICSS.2009.1005,
author = {Vandana Singh and Michael B. Twidale and David M. Nichols},
title = {Users of Open Source Software - How Do They Get Help?},
journal ={Hawaii International Conference on System Sciences},
volume = {0},
year = {2009},
isbn = {978-0-7695-3450-3},
pages = {1-10},
doi = {http://doi.ieeecomputersociety.org/10.1109/HICSS.2009.1005},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Hawaii International Conference on System Sciences
TI - Users of Open Source Software - How Do They Get Help?
SN - 978-0-7695-3450-3
SP1
EP10
A1 - Vandana Singh,
A1 - Michael B. Twidale,
A1 - David M. Nichols,
PY - 2009
VL - 0
JA - Hawaii International Conference on System Sciences
ER -
 
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.
Citation:
Vandana Singh, Michael B. Twidale, David M. Nichols, "Users of Open Source Software - How Do They Get Help?," hicss, pp.1-10, 42nd Hawaii International Conference on System Sciences, 2009
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