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2006 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Workshops
An Embodied Conversational Agent for Intelligent Web Interaction on Pandemic Crisis Communication
Hong Kong, China
December 18-December 22
ISBN: 0-7695-2749-3
Ong Sing Goh, Murdoch University, Australia
Chun Che Fung, Murdoch University, Australia
Kok Wai Wong, Murdoch University, Australia
Arnold Depickere, Murdoch University, Australia
In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. In this paper we study the use of an intelligent embodied conversational agent (ECA) as the front end interface with the public for a Crisis Communication Network Portal (CCNet). The proposed system, CCNet, is an integration of the intelligent conversation agent, AINI, and an Automated Knowledge Extraction Agent (AKEA). AKEA retrieves first hand information from relevant sources such as government departments and news channels. In this paper, we compare the interaction of AINI against two popular search engines, two question answering systems and two conversational systems.
Citation:
Ong Sing Goh, Chun Che Fung, Kok Wai Wong, Arnold Depickere, "An Embodied Conversational Agent for Intelligent Web Interaction on Pandemic Crisis Communication," wi-iatw, pp.397-400, 2006 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Workshops, 2006
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