Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning to elicit an effective response. Specific practices arise and evolve through these cooperative interactions, however traditional enterprise systems are often ?closed? and do not support the evolution of practices within a network of practitioners. Enterprise Knowledge Infrastructures (EKI) can support such a phenomenon but adequate support for capture and re-use of practical knowledge has many known challenges. We propose a general EKI framework to support business-social interactions and monitor their value to accelerate the creation and evolution of practice through reflexive knowledge. The main contributions of the framework are: 1) a multi-dimensional model for monitoring the value of social interactions to stakeholders, 2) living objects that capture and feedback multi-dimensional performance as reflexive knowledge for task execution, and 3) a generalized architecture for effective implementation.