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Third International Workshop on Advanced Issues of E-Commerce and Web-Based Information Systems (WECWIS '01)
Design and Implementation of COSIMA -A Smart and Speaking E-Sales Assistant
San Juan, California
June 21-June 22
ISBN: 0-7695-1224-0
Werner Kießling, University of Augsburg
Stefan Fischer, University of Augsburg
Stefan Holland, University of Augsburg
Thorsten Ehm, University of Augsburg
Abstract: We present a new cooperative user interface for e-shopping in B2C e-commerce. COSIMA is a smart and animated Internet avatar with synchronized dynamic voice output who assists customers through their e-shopping tours and advises them in the spirit of a real salesperson in the old economy. COSIMA benefits from a Preference SQL-based search engine that relies on the Pareto-principle, computing best matching results to the customer's wishes. This enables COSIMA to offer ideal hits or suitable alternatives with one single query, to value these search results in terms of the stated preferences and to generate proper voice output following basic principles of sales psychology. As a sample application we present our meta-search engine for comparison shopping. Since COSIMA constitutes an entire technological framework, it can easily be adjusted to other e-commerce environments by customizing the search engine, the avatar animations and the speech contexts.
Citation:
Werner Kießling, Stefan Fischer, Stefan Holland, Thorsten Ehm, "Design and Implementation of COSIMA -A Smart and Speaking E-Sales Assistant," wecwis, pp.0021, Third International Workshop on Advanced Issues of E-Commerce and Web-Based Information Systems (WECWIS '01), 2001
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