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13th IEEE International Workshop on Software Technology and Engineering Practice (STEP'05)
Web-Service-Oriented Customer Relationship Management System Evolution
Budapest, Hungary
September 24-September 25
ISBN: 0-7695-2639-X
ASCII Text
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Yang Xu, Qing Duan, Hongji Yang, "Web-Service-Oriented Customer Relationship Management System Evolution," Software Technology and Engineering Practice, International Workshop on, pp. 39-48, 13th IEEE International Workshop on Software Technology and Engineering Practice (STEP'05), 2005.
 
 
BibTex
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@article{ 10.1109/STEP.2005.35,
author = {Yang Xu and Qing Duan and Hongji Yang},
title = {Web-Service-Oriented Customer Relationship Management System Evolution},
journal ={Software Technology and Engineering Practice, International Workshop on},
volume = {0},
year = {2005},
isbn = {0-7695-2639-X},
pages = {39-48},
doi = {http://doi.ieeecomputersociety.org/10.1109/STEP.2005.35},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
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TY - CONF
JO - Software Technology and Engineering Practice, International Workshop on
TI - Web-Service-Oriented Customer Relationship Management System Evolution
SN - 0-7695-2639-X
SP39
EP48
A1 - Yang Xu,
A1 - Qing Duan,
A1 - Hongji Yang,
PY - 2005
KW - null
VL - 0
JA - Software Technology and Engineering Practice, International Workshop on
ER -
 
Yang Xu, De Montfort University, UK
Qing Duan, De Montfort University, UK
Hongji Yang, De Montfort University, UK
Customer Relationship Management (CRM) systems are designed to help managing customers and building fixed relations with customers by quick response and efficient services. The motive of reengineer CRM towards web services is to improve the flexibility and its efficiency of CRM system in the dynamic changes of market economics [7]. In this paper, we concentrate on the stage of utilising business rules to extract services from specific CRM components. The proposed approach presents a model that aims to transform functionalities of legacy system into web services. This task will help the evolution of CRM systems within the changing business environment.
Citation:
Yang Xu, Qing Duan, Hongji Yang, "Web-Service-Oriented Customer Relationship Management System Evolution," step, pp.39-48, 13th IEEE International Workshop on Software Technology and Engineering Practice (STEP'05), 2005
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