An ITIL-based IT Service Management Model for Chinese Universities

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5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007)

Haeundae Grand Hotel, Busan, South Korea

August 20-August 22

ISBN: 0-7695-2867-8

	ASCII Text	x
	Wang Zhen, Zhang Xin-yu, "An ITIL-based IT Service Management Model for Chinese Universities," Software Engineering Research, Management and Applications, ACIS International Conference on, pp. 493-497, 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007), 2007.

	BibTex	x
	@article{ 10.1109/SERA.2007.51, author = {Wang Zhen and Zhang Xin-yu}, title = {An ITIL-based IT Service Management Model for Chinese Universities}, journal ={Software Engineering Research, Management and Applications, ACIS International Conference on}, volume = {0}, year = {2007}, isbn = {0-7695-2867-8}, pages = {493-497}, doi = {http://doi.ieeecomputersociety.org/10.1109/SERA.2007.51}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - Software Engineering Research, Management and Applications, ACIS International Conference on TI - An ITIL-based IT Service Management Model for Chinese Universities SN - 0-7695-2867-8 SP493 EP497 A1 - Wang Zhen, A1 - Zhang Xin-yu, PY - 2007 KW - null VL - 0 JA - Software Engineering Research, Management and Applications, ACIS International Conference on ER -

Wang Zhen, Tsinghua University, China

Zhang Xin-yu, Tsinghua University, China

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/SERA.2007.51

Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.

Citation:

Wang Zhen, Zhang Xin-yu, "An ITIL-based IT Service Management Model for Chinese Universities," sera, pp.493-497, 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007), 2007

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