loading...
 This Article 
   
 Share 
   
 Bibliographic References 
   
 Add to: 
 
Digg
Furl
Spurl
Blink
Simpy
Google
Del.icio.us
Y!MyWeb
 
 Search 
   
5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007)
An ITIL-based IT Service Management Model for Chinese Universities
Haeundae Grand Hotel, Busan, South Korea
August 20-August 22
ISBN: 0-7695-2867-8
ASCII Text
x 
 
Wang Zhen, Zhang Xin-yu, "An ITIL-based IT Service Management Model for Chinese Universities," Software Engineering Research, Management and Applications, ACIS International Conference on, pp. 493-497, 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007), 2007.
 
 
BibTex
x
 
@article{ 10.1109/SERA.2007.51,
author = {Wang Zhen and Zhang Xin-yu},
title = {An ITIL-based IT Service Management Model for Chinese Universities},
journal ={Software Engineering Research, Management and Applications, ACIS International Conference on},
volume = {0},
year = {2007},
isbn = {0-7695-2867-8},
pages = {493-497},
doi = {http://doi.ieeecomputersociety.org/10.1109/SERA.2007.51},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Software Engineering Research, Management and Applications, ACIS International Conference on
TI - An ITIL-based IT Service Management Model for Chinese Universities
SN - 0-7695-2867-8
SP493
EP497
A1 - Wang Zhen,
A1 - Zhang Xin-yu,
PY - 2007
KW - null
VL - 0
JA - Software Engineering Research, Management and Applications, ACIS International Conference on
ER -
 
Wang Zhen, Tsinghua University, China
Zhang Xin-yu, Tsinghua University, China
Considering the exigency of establishing an IT service management model that accords with the characteristics of universities, this paper has developed the organization model, the process model and the technology model of campus IT service management based on the ITIL theory and the realities of Chinese universities.
Citation:
Wang Zhen, Zhang Xin-yu, "An ITIL-based IT Service Management Model for Chinese Universities," sera, pp.493-497, 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007), 2007
Usage of this product signifies your acceptance of the Terms of Use.