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IEEE International Conference on Services Computing (SCC 2007)
Using Personal Ontology in Evaluating Service Quality
Salt Lake City, Utah, USA
July 09-July 13
ISBN: 0-7695-2925-9
ASCII Text
x 
 
Jeng-Shin Hung, Alan Liu, "Using Personal Ontology in Evaluating Service Quality," Services Computing, IEEE International Conference on, pp. 332-339, IEEE International Conference on Services Computing (SCC 2007), 2007.
 
 
BibTex
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@article{ 10.1109/SCC.2007.125,
author = {Jeng-Shin Hung and Alan Liu},
title = {Using Personal Ontology in Evaluating Service Quality},
journal ={Services Computing, IEEE International Conference on},
volume = {0},
year = {2007},
isbn = {0-7695-2925-9},
pages = {332-339},
doi = {http://doi.ieeecomputersociety.org/10.1109/SCC.2007.125},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - Services Computing, IEEE International Conference on
TI - Using Personal Ontology in Evaluating Service Quality
SN - 0-7695-2925-9
SP332
EP339
A1 - Jeng-Shin Hung,
A1 - Alan Liu,
PY - 2007
KW - null
VL - 0
JA - Services Computing, IEEE International Conference on
ER -
 
Jeng-Shin Hung, National Chung Cheng University
Alan Liu, National Chung Cheng University
How to find a suitable service for a user is a challenging task. This paper introduces a method of concept categorization with the use of personal ontology to select more suitable service according to the preferences of users. In addition, a new attribute called 'reformation' is added to evaluate service quality. Our method is to aide the evaluation process with user preferences to reflect the fact that the user difference will affect the selection of different service providers.
Citation:
Jeng-Shin Hung, Alan Liu, "Using Personal Ontology in Evaluating Service Quality," scc, pp.332-339, IEEE International Conference on Services Computing (SCC 2007), 2007
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