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Appreciating Lessons Learned
July/August 2010 (vol. 27 no. 4)
pp. 72-79
ASCII Text
x 
 
Anders Baaz, Lena Holmberg, Agneta Nilsson, Helena Olsson, Anna Sandberg, "Appreciating Lessons Learned," IEEE Software, vol. 27, no. 4, pp. 72-79, July/August, 2010.
 
 
BibTex
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@article{ 10.1109/MS.2009.198,
author = {Anders Baaz and Lena Holmberg and Agneta Nilsson and Helena Olsson and Anna Sandberg},
title = {Appreciating Lessons Learned},
journal ={IEEE Software},
volume = {27},
number = {4},
issn = {0740-7459},
year = {2010},
pages = {72-79},
doi = {http://doi.ieeecomputersociety.org/10.1109/MS.2009.198},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - IEEE Software
TI - Appreciating Lessons Learned
IS - 4
SN - 0740-7459
SP72
EP79
EPD - 72-79
A1 - Anders Baaz,
A1 - Lena Holmberg,
A1 - Agneta Nilsson,
A1 - Helena Olsson,
A1 - Anna Sandberg,
PY - 2010
KW - lessons learned
KW - postmortem evaluation
KW - software process improvement
KW - appreciative inquiry
KW - retrospectives
VL - 27
JA - IEEE Software
ER -
 
Anders Baaz, Ericsson AB, Gothenburg
Lena Holmberg, Apprino, Gothenburg
Agneta Nilsson, IT University, Gothenburg
Helena Olsson, IT University, Gothenburg
Anna Sandberg, Ericsson AB, Gothenburg
Although lessons-learned activities aid software process improvement, few IT industry organizations regularly and adequately conduct them. Recent studies explain why, identifying 19 barriers for conducting lessons learned. The Postmortem Evaluation theory proposes that organizations almost only focus on what went wrong. 4ALL, a new lessons-learned method based on the appreciative inquiry approach, aims to facilitate learning. It was developed and evaluated in close collaboration with Ericsson. Through attentive moderating and careful timing, the 4ALL method emphasizes the importance of balancing excellences and challenges. It radically increases the identification of excellences and how to learn from what went right, enhancing participants' pride, and significantly increasing the appreciation of lessons-learned workshops at Ericsson.

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Index Terms:
lessons learned, postmortem evaluation, software process improvement, appreciative inquiry, retrospectives
Citation:
Anders Baaz, Lena Holmberg, Agneta Nilsson, Helena Olsson, Anna Sandberg, "Appreciating Lessons Learned," IEEE Software, vol. 27, no. 4, pp. 72-79, July-Aug. 2010, doi:10.1109/MS.2009.198
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