UM can enhance a company's ability to respond rapidly to customers, but adopting and implementing it can entail significant challenges.
Index Terms:
unified messaging, unified communications, CallXpress, Exchange 2007.
Citation:
Keri Schreiner, "Unified Messaging: Will It Finally Meet Its Promise?," IT Professional, vol. 9, no. 4, pp. 56-60, July/Aug. 2007, doi:10.1109/MITP.2007.79