As companies move from custom built software to commercial packages, the skills and mindsets required to make applications work have changed. In their emerging role, system configurators reverse the traditional process steps of high-level project management. For example, with a commercial software package, these steps often start with installation, rather than end with it. In this environment, system configurators must have both a strong knowledge of the software package and a keen understanding of the business needs. Having strong players in this pivotal role can mean the difference between successful and unsuccessful system deployments.