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Service Orientation in the Enterprise
November 2007 (vol. 40 no. 11)
pp. 51-56
Three short contributions address the needs, solutions, and effects of service orientation in applications as diverse as mobile telecommunications, e-government, and logistics. "Toward Mobile Services: Three Approaches"--For most companies, software products are considerably more valuable if integrated into a product suite from which each customer can pick and choose a unique configuration. Similarly, in an increasingly networked world, a company can greatly benefit from uniformly integrating its products with those of other companies in the same ecosystem. "New Paradigms for Next-Generation E-Government Projects"--Although the quality of management training is an important dimension of e-government success, three emerging IT trends are defining new rules for the public sector. These paradigms require next-generation e-government projects to shift the emphasis from building on proper technology to gaining a more profound understanding of the nature of organizational transformation and business process management. "Creating Business Value through Flexible IT Architecture"--In addition to mastering IT management, a flexible architecture is a key prerequisite for excellent IT delivery. In an evolutionary approach to architecture transformation, Deutsche Post developed a coordinated set of projects that implemented and reused business services, thus both creating business value and contributing to a flexible IT landscape.
1. 51 J. van Gurp, A. Karhinen, and J. Bosch, "Mobile Service-Oriented Architectures (MOSOA)," Proc. 6th IFIP WG 6.1 Int'l Conf. Distributed Applications and Interoperable Systems (DAIS 2006), LNCS 4025, Springer, 2006, pp. 1–15.1. Leadership in Customer Service: Delivering on the Promise, online report, Accenture, 2007; http://nstore.accenture.com/acn_com/PDF2007LCSDelivPromiseFinal.pdf .2. R. Gauld and S. Goldfinch, Dangerous Enthusiasms: E-Government, Computer Failure and Information System Development, Univ. of Otago Press, 2006.1. J. Laartz, E. Monnoyer, and A. Scherdin, "Designing IT for Business," hMcKinsey Quarterly, no. 3, 2003.
Index Terms:
service orientation, mobile computing, Web services, ecosystem integration
Citation:
Jan Bosch, Stefan Friedrichs, Stefan Jung, Johannes Helbig, Alexander Scherdin, "Service Orientation in the Enterprise," Computer, vol. 40, no. 11, pp. 51-56, Oct. 2007, doi:10.1109/MC.2007.399