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Steps Toward a Science of Service Systems
January 2007 (vol. 40 no. 1)
pp. 71-77
ASCII Text
x 
 
Jim Spohrer, Paul P. Maglio, John Bailey, Daniel Gruhl, "Steps Toward a Science of Service Systems," Computer, vol. 40, no. 1, pp. 71-77, January, 2007.
 
 
BibTex
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@article{ 10.1109/MC.2007.33,
author = {Jim Spohrer and Paul P. Maglio and John Bailey and Daniel Gruhl},
title = {Steps Toward a Science of Service Systems},
journal ={Computer},
volume = {40},
number = {1},
issn = {0018-9162},
year = {2007},
pages = {71-77},
doi = {http://doi.ieeecomputersociety.org/10.1109/MC.2007.33},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - MGZN
JO - Computer
TI - Steps Toward a Science of Service Systems
IS - 1
SN - 0018-9162
SP71
EP77
EPD - 71-77
A1 - Jim Spohrer,
A1 - Paul P. Maglio,
A1 - John Bailey,
A1 - Daniel Gruhl,
PY - 2007
KW - Services science
VL - 40
JA - Computer
ER -
 
Jim Spohrer, IBM Almaden Research Center
Paul P. Maglio, IBM Almaden Research Center
John Bailey, IBM Almaden Research Center
Daniel Gruhl, IBM Almaden Research Center
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation.
Index Terms:
Services science
Citation:
Jim Spohrer, Paul P. Maglio, John Bailey, Daniel Gruhl, "Steps Toward a Science of Service Systems," Computer, vol. 40, no. 1, pp. 71-77, Jan. 2007, doi:10.1109/MC.2007.33
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