Fourth Latin American Web Congress (LA-WEB'06)
What E-Grocery Customers really want: Personalised Personalisation
Cholula, Mexico
October 25-October 27
ISBN: 0-7695-2693-4
E-grocery is not as successful or as extensively used as other types of e-commerce. Why this is so is widely debated but there is, as yet, no consensus of opinion. One of the issues that may play a large role is personalisation. In order to determine users? personalisation preferences, we used a web-based questionnaire to assess e-grocery attitudes and needs. This paper presents the results of the questionnaire that shows how personalisation features are differently valued according to user demographics.