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22nd IEEE International Conference on Software Maintenance (ICSM'06)
Reducing Customers? Total Cost of OwnershipWithin a Software Supply Network
Philadelphia, Pennsylvania
September 24-September 27
ISBN: 0-7695-2354-4
Slinger Jansen, Utrecht University Utrecht, the Netherlands
Wilfried Rijsemus, Cordys Europe Putten, the Netherlands
This paper describes how the company Cordys avoids the ERP problems from the last 15 years by improving the software release, delivery, deployment, and maintenance processes. These ERP problems, such as costly ERP migrations and highly complex maintenance procedures, are circumvented by the introduction of a staging area. This staging area is a software control system that enables a customer to manage software, 3rd party/home developed products, and knowledge such as manuals, licenses and updates, explicitly.
Citation:
Slinger Jansen, Wilfried Rijsemus, "Reducing Customers? Total Cost of OwnershipWithin a Software Supply Network," icsm, pp.269-271, 22nd IEEE International Conference on Software Maintenance (ICSM'06), 2006
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