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2006 International Conference on Mobile Business
How do consumers react to mobile marketing?
Copenhagen, Denmark
June 26-June 27
ISBN: 0-7695-2595-4
Kristina Heinonen, Hanken Swedish School of Economics and Business Administration, Finland
Tore Strandvik, Hanken Swedish School of Economics and Business Administration, Finland
Digital marketing media, such as Internet and mobile phones, are considered to be powerful opportunities to reach consumers by allowing interactivity and personalization of the content and context of the message. This paper explores consumers? responsiveness to mobile marketing communication. We propose that consumer responsiveness is a function of the perceived relevance of the marketing message and the acceptance of the medium of receiving the message. Two empirical studies conducted in Finland showed that compared to traditional direct mail and commercial email, the responsiveness to mobile marketing was considerably lower. However, there were also consumers who welcome mobile marketing communication.
Citation:
Kristina Heinonen, Tore Strandvik, "How do consumers react to mobile marketing?," icmb, pp.3, 2006 International Conference on Mobile Business, 2006
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