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International Conference on Mobile Business (ICMB'05)
Speech Interface: An Enhancer to the Acceptance of M-Commerce Applications
Sydney, Australia
July 11-July 13
ISBN: 0-7695-2367-6
Yandong Fan, Monash University
Anthony Saliba, Telstra Research Lab
Elizabeth A. Kendall, Monash University
Jan Newmarch, Monash University
Speech interfaces have become increasingly popular to support mobile commerce. While interface frameworks and dialogue management have been well-studied, there is a lack of analytical research on the acceptance of speech-enabled m-commerce services. In this paper, we propose a framework to explain the acceptance of m-commerce from the consumers? perspective. The framework incorporates value propositions of m-service into a service acceptance model derived from a meta-analysis. The significance of a speech interface to m-commerce is evaluated and confirmed in line with the proposed framework. Strategies for developing speech-enabled applications are also suggested.
Citation:
Yandong Fan, Anthony Saliba, Elizabeth A. Kendall, Jan Newmarch, "Speech Interface: An Enhancer to the Acceptance of M-Commerce Applications," icmb, pp.445-451, International Conference on Mobile Business (ICMB'05), 2005
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