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2008 Third International Conference on Internet and Web Applications and Services
Design and Architecture of a Portable User Agent in SIP Collaboration Systems
June 08-June 13
ISBN: 978-0-7695-3163-2
Enterprise Resource Planning (ERP) system has become a basic and powerful tool in large enterprises. It provides the function to integrate all kinds of resource compactly in an organization, which is crucial to enterprise operation. In addition, a popular technology, Voice over Internet Protocol (VoIP), allows users to have real-time communication through the Internet. In this paper, we propose an architectural solution to integrate the VoIP service to an existing ERP system.
Index Terms:
Collaboration, CRM, ERP, Portable, SIP, VoIP
Citation:
ChingChen Chang, Quincy Wu, "Design and Architecture of a Portable User Agent in SIP Collaboration Systems," iciw, pp.273-278, 2008 Third International Conference on Internet and Web Applications and Services, 2008
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