Third International Conference on Information Technology and Applications (ICITA'05) Volume 1 Real-Time Spoken Affect Classification and Its Application in Call-Centres Sydney, Australia July 04-July 07 ISBN: 0-7695-2316-1
We propose a novel real-time affect classification system based on features extracted from the acoustic speech signal. The proposed system analyses the speech signal and provides a real-time classification of the speaker?s perceived affective state. A neural network is trained and tested using a database of 391 authentic emotional utterances from 11 speakers. Two emotions, anger and neutral, are considered. The system is designed to be speaker and text-independent and is to be deployed in a call-centre environment to assist in the handling of customer inquiries. We achieve a success rate of 80.1% accuracy in our preliminary results.
Citation:
Donn Morrison, Ruili Wang, Liyanage C. De Silva, W. L. Xu, "Real-Time Spoken Affect Classification and Its Application in Call-Centres," icita, vol. 1, pp.483-487, Third International Conference on Information Technology and Applications (ICITA'05) Volume 1, 2005 Usage of this product signifies your acceptance of the Terms of Use. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||