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IEEE International Conference on e-Business Engineering (ICEBE'06)
Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System
Shanghai, China
October 24-October 26
ISBN: 0-7695-2645-4
ASCII Text
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Youping Yu, Shuqin Cai, Zhigao Liu, "Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System," E-Business Engineering, IEEE International Conference on, pp. 532-535, IEEE International Conference on e-Business Engineering (ICEBE'06), 2006.
 
 
BibTex
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@article{ 10.1109/ICEBE.2006.40,
author = {Youping Yu and Shuqin Cai and Zhigao Liu},
title = {Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System},
journal ={E-Business Engineering, IEEE International Conference on},
volume = {0},
year = {2006},
isbn = {0-7695-2645-4},
pages = {532-535},
doi = {http://doi.ieeecomputersociety.org/10.1109/ICEBE.2006.40},
publisher = {IEEE Computer Society},
address = {Los Alamitos, CA, USA},
}
 
 
RefWorks Procite/RefMan/Endnote
x 
 
TY - CONF
JO - E-Business Engineering, IEEE International Conference on
TI - Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System
SN - 0-7695-2645-4
SP532
EP535
A1 - Youping Yu,
A1 - Shuqin Cai,
A1 - Zhigao Liu,
PY - 2006
KW - null
VL - 0
JA - E-Business Engineering, IEEE International Conference on
ER -
 
Youping Yu, Huazhong University of Science and Technology, Wuhan 430074, China
Shuqin Cai, Huazhong University of Science and Technology, Wuhan 430074, China
Zhigao Liu, Huazhong University of Science and Technology, Wuhan 430074, China
Based on Meyer?s platform-based perspective of developing new services for service industries, a detailed platform-based approach aiming at developing customer service promptly, consistently, and cost-effectively for MDEs is proposed. The Customer Service Platform (CSP) that supporting customer service innovation and implementation and its application framework are given. Structure and functions of the Customer Service Platform Support System (CSPSS), which is the main center of the CSP, are provided. Empirical application of the approach and its support system is also demonstrated.
Citation:
Youping Yu, Shuqin Cai, Zhigao Liu, "Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System," icebe, pp.532-535, IEEE International Conference on e-Business Engineering (ICEBE'06), 2006
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