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40th Annual Hawaii International Conference on System Sciences (HICSS'07)
Big Island, Hawaii
January 03-January 06
ISBN: 0-7695-2755-8
Markus Strohmaier, University of Toronto and Know-Center Graz
Eric Yu, University of Toronto, Canada
Jennifer Horkoff, University of Toronto, Canada
Jorge Aranda, University of Toronto, Canada
Steve Easterbrook, University of Toronto, Canada
Facilitating the transfer of knowledge between knowledge workers represents one of the main challenges of knowledge management. Knowledge transfer instruments, such as the experience factory concept, represent means for facilitating knowledge transfer in organizations. As past research has shown, effectiveness of knowledge transfer instruments strongly depends on their situational context, on the stakeholders involved in knowledge transfer, and on their acceptance, motivation and goals. In this paper, we introduce an agent-oriented modeling approach for analyzing the effectiveness of knowledge transfer instruments in the light of (potentially conflicting) stakeholders? goals. We apply this intentional approach to the experience factory concept and analyze under which conditions it can fail, and how adaptations to the Experience Factory can be explored in a structured way.
Citation:
Markus Strohmaier, Eric Yu, Jennifer Horkoff, Jorge Aranda, Steve Easterbrook, "Analyzing Knowledge Transfer Effectiveness--An Agent-Oriented Modeling Approach," hicss, pp.188b, 40th Annual Hawaii International Conference on System Sciences (HICSS'07), 2007
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